Questions and problems regarding the queue system and trade offers sent by our bots.
Problems after Trading
We have updated Scrap.TF to remove the outdated queue viewer. Ever since we implemented trade offers our bots have processed and sent many trades at once, removing the need for the traditional queue.
The trading process is now simplified and more convenient for everyone.
Receiving your trade offer may take longer when the site is under heavy load or when Steam's servers are being slower than normal. If your trade has been processing for more than 10 minutes this means there may be a problem with that bot, so you should cancel the trade and try again at a later time.
This means that either the trade offer is in the process of sending, or the bot has suffered a failure. In which case, you might need to wait up to a half hour for the bot to restart. If you have been stuck for more than 60 minutes, then we suggest you to ask a supporter in the support chat to kick you out from the queue. If support happens to be closed, you can submit a ticket regarding it in the Help and Support forum (you have to be logged in to access it).
This is a common issue that you might experience a lot due to some Steam issues and other reasons.
Steam has a feature which basically allows anyone to report an account for trade-scams. If enough people do this, the account will be automatically flagged. This process is completely automatic and no human will review these reports, so it's being abused by users who don't like us.
This means you may have taken too long to accept the trade offer. Offers have a limit in our bots before they are automaticly canceled. There may also have been an error or you were kicked due to maintenance.
Make sure that your metal and items are tradable and craftable. If you aren't able to see the metal via the Steam Community backpack, then you will have to wait a few minutes or close TF2 so your it gets updated.
If you are experiencing this error while trying to pay with items, it most likely means that we are not accepting said item for whatever reason or that it is overstocked.
There are different reasons why you might be experiencing this:
Before trading again make sure that:
This might happen when we are experiencing issues with the steam api, making all tradeoffer urls seem faulty to us. Otherwise it might be because you have done something which triggered SteamGuard's protection. Things like changing your email, changing your password, logging in from a new device or browser, logging in from a browser after clearing your cache and cookies, changing your authenticator device, and other things of the sort trigger so.
You will have to wait up to two weeks in order to be able to trade again, you can find more information regarding this topic in the following Steam Support article https://support.steampowered.com/kb_article.php?ref=1047-edfm-2932
Related : scrap.tf/help/kb/170
As the message says, you might have a trade ban or your inventory might be set to private. Make sure that your inventory settings are set to public and that you haven't done anything which could trigger SteamGuard's protection. Things like changing your email, changing your password, logging in from a new device or browser, logging in from a browser after clearing your cache and cookies and things of the sort trigger such protection.
If it's because SteamGuard, you won't be able to trade for a week.
Make sure that
That's because of an issue on Steam's end (most of the times), making our bots unable to check if the trade will end getting put in hold or something similar.
The only way to fix this issue is to keep trying until the trade goes through or wait some minutes and try again. Sometimes it might take you a lot of tries because of the Steam issues that were stated before.
If you recieve a random trade offer from a fake Scrap.TF bot or someone asks you do "deposit items" into our site, your account may be compromised.
Follow these steps to regain control of your account:
Tips to avoid getting your account compromised/hijacked:
In order to set your trade offer url you will have to follow these steps:
That's it! You have now set your trade offer URL and the bots will be able to send you a trade offer without adding you.
WARNING: If you have Steam Guard disabled or recently activated it for your browser, then you might be unable to accept trade offers from your webbrowser for a while. You can still use your Steam client to accept trade offers like you always did. Don't know how to do that? Click here for a guide!