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To use any of the services ScrapTF has to offer you need to sign in through Steam.
Don't worry, we don't get any of your login details - only your SteamID.

Frequently Asked Questions/Statements

How do I bank [bank name]?

Choose one of the buttons on the home page and read the instructions there. When you're finished, you'll be added to the queue where you'll wait your turn for the bot. When you're in the front of the queue the bot will add you on steam, accept it's friend request asap because you only have limited time. The bot will then send you a trade and give you instructions to finsh your bank.

I got kicked out of the queue!

If this happens it's because you either missed the friend/trade request or the trade failed somewhere along the way. You can also manually add the bot using the link inside the queue info box.

Someone is holding up the queue!

It's not that person's fault. Bots occasionally get stuck between people and need to be restarted. Or the bot could have gone offline.

I did not get a friend request from the bot!

You're probably stuck in a glitch then. Go to the bot's profile (It's linked when you're in the queue) then block and unblock them. Then add them to your friends list.

I did not get a trade offer from the bot!

This usually a fault on Steam's end. Make sure that your trade URL in your settings page is correct and that the items that you are selling are tradable.

I did not get a trade request from the bot!

We only use trade requests when users buy items from us. Everything else is trade offers If you changed your password, you cannot use Steam Trading for 5 days. If you enabled Steam Guard recently, you need to wait 15 days until you can trade. If you use an "unknown new device" to log into Steam, trading will be disabled on that device for 15 days.
Please also ensure that you aren't offline or in another trade while it is your turn!
If nothing of this is true, its probably the case that Steam screwed up again. Just keep trying again until it works.

Why do I have to add the bot? Isn't it all Trade Offers?

You don't need to add the bot as long as you put your Trade Offer URL in the settings page. Directions on how to put your Trade Offer URL is in the settings

The bot doesn't have an "Add Friend" button!

You are in the Global Queue. You'll soon be placed in another queue that has a bot that you may add as a friend

When I try to enqueue to a bot, it says my inventory is not public!

You need to set your community profile as well as your inventory to public (setting it just to "logged in users only" wont work!).
Open your steam profile, click on Edit Profile, then click on "My Privacy Settings" and select "Public - Viewable by anyone on the World-Wide Web" in both the "Profile Status" and "Inventory" sections. You don't need to disclose your Steam Gift inventory.
If you have done that, click the "redo validation" link in the warning message at the top.

My backpack inventory won't load.

Wait a little bit longer. Depending on the size of your backpack and your connection to steam and us, it can take a little.

My backpack is public but the site says it's private!

Double-check that it's public; if it is, try logging out and back into this site. If that doesn't work, wait a few minutes to, at most, 1 hour for your backpack information to be updated.

The bot doesn't have [item] but I want to buy it. What do I do?

You must wait for another user to sell that item to us.

When will the bots be refilled?

Staff do not refill the bots. Another user must buy an item from the bot in order for the metal and key amount to be restocked.

Why do I get less than 1.33 Ref for my hat?

The hat prices are variable depending on the current stocks of the bot you are trading with.
Check the list on the hats page, if a bot has less than 50 refined or 100 hats it will change the prices. We are also paying less for certain "cancerous" hats like Genuines, Robo-Hats or Ellis Caps.

Why do I have to pay more than 1.33 Ref for a hat?

If the bot has less than 100 hats, it'll change it's price to 1.44 ref to buy a hat from us.

Can I 1:1 with hats?

Yes, as long as it's the same quality (Genuine for Genuine, Unique for Unique, etc.). You may need to add metal if the overall value of the hats you're buying is higher. Check the hat's prices on the chart located on the hats page

The hat bot says it can buy 0 hats when its my turn.

The bots don't always have enough metal to buy hats. Sometimes more people want to sell hats than want to buy them. We don't manually put metal in the bots

I get the error "No bots are available to handle your request." when I try to sell hats.

That means all bots have no metal. Refer to the question above for the reason for the reason for that.

Can I bank stranges or vintages here?

Yes and no respectively. Expensive stranges can be banked through item banking while all stranges can be banked through strange banking. Vintages cannot be banked at the moment.

Why are some bots reported as scammers by the Steam Community?

There is a new feature which allows basically anyone to report an account for trade-scams. If enough people do this, the account will be automatically flagged.
This process is completely automatic and no human will review these reports, so its being abused by users who don't like us.

The bot scammed me!

If the bots gave you the wrong amount for your item, don't panic. Post in the refunds section and make sure to read the first stickied thread!

The bot is spamming me!

The bots are prone to malfunction. It's best to block and/or unfriend the bot and wait until the next restart that occurs every new hour at XX:00. If you are stuck in the queue, the bot will automatically remove you eventually.

The bots just keep refusing to pay for my item I desperately try to get rid off. Why won't it being accepted?

Bots will refuse to trade certain items. You cannot sell uncraftable hats/miscs and items listed here to the hat-banking bots. If you trade with the item bots, check the list of items they accept.

Bot can't give correct denominations?

The bot does not have enough metal or keys to purchase your item(s). You must wait until another user decides to buy an item from the bot to refill the metal or keys. You can also try adding metal until the bot adds another key.

The bot says that I can't afford it even though I have enough metal!

Make sure that your metal is tradable and not dirty. If you aren't able to see the metal via the Steam Community, you will have to wait a few minutes or close TF2 to get it updated.

Someone cut me in line.

We have something called Priority. This is a subscription based system for you to get a trade faster. You can read more about it on the page. Basically, priority people cut non-priority people.

A user that doesn't have priority/priority+ just skipped me!

That user might have came from the global queue; it's a different type of queue where you wait to be assigned to an available bot.

I can't close the tutorial!

Try clearing your cache and cookies. If that fails, use a different browser. As long as one browser works, you don't need to see that tutorial again.

I want a comment deleted from my profile!

You may ask a staff member to remove it; their profiles are located on the the about page. You may also post a comment on this forum thread.

Sweetiebot kicked me from the chat!

It's due to 1 of 3 reasons
1. Your userhash expired. Refresh and you'll be back in chat.
2. You were kicked by a staff member for a reason.
3. Your connection to the chat broke; this is usually an issue with your internet connection. Otherwise the chat may be closed down temporarily.

I can't find my question here!

Feel free to post on the forums in the help section. Someone should help you there.

Trading Limits

There is a limit on how many items can be traded to the bots per trade. You can raise your limit by donating to the site or subscribing to priority. For every $1 you donate to Scrap.TF, you raise your limit by 2 in all categories.

Live Support

In case you are still lost, you can use our Live Support Chat, if available. Read more about it here!