How automated raffles on scrap.tf work.
You will get a notification and a red banner at the top of the page when you have won a raffle.
When you win and click on the red notification, you should be redirected to a page with the raffles that you won. It should look like the image below : You will have to click on the "Withdraw items" button in order to get put in the queue and claim your prize, a bot will send you a trade offer when it's your turn.
Please, before accepting the trade, make sure that the items are the correct ones.
Yes, there is, you have two weeks to claim your prize. You can find more information about claim times in our community rule #10
You will have to wait for some minutes so the bot notices that you have not withdrawn your prize and try again. If the issue persists and you are unable to withdraw it again, you will have to submit a refund request in the refunds subforum or if the trade keeps erroring, you will have to submit a support ticket in the help and support subforum.
Make sure that every setting in your privacy settings is set to public, that you are really in such group(s), and that you have tried logging off and logging in from our site.
If you are checking this, then it's because the following message has appeared to you :
As you can read in the message, this is happening because :
If you are sure that everything is fine and you are not doing anything which was stated previously, then you will have to change your IP address. Restarting your router should do.
That tends to be an issue in your end and not ours. Please, make sure that your computer or device that you are using for accessing our site has the right date and the right time as it might be outdated or set to another time for some reason.
Yes, you can. You can increase your raffle items limit by purchasing premium.
The raffle might have ended or still is being validated. Refresh the page to see if the information about the raffle got updated.
The meaning of that message is that someone else has/shares the same IP as the one that you have, this exists to prevent people from cheating by making alts. You won't get banned for that, you just cannot enter the same raffle as someone else on your IP already has.
If you know someone in your house is also entering raffles you can apply for IP whitelisting in our forums: http://forum.scrap.tf/index.php?/forum/27-raffles-ip-whitelisting/
Please make sure to read the stickied guidelines on IP whitelisting in the forum!
Because bot space is precious, you may only have a certain amount of items in the raffle bots at once. Any item that has not been won and withdrawn by the winner is considered to be in the bots. For normal users the limit is 50; you can increase this by purchasing premium.