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I need to inform a staff member about an important issue, whom do I contact?

First of all, please make sure that the issue you want to discuss is urgent!
This is because we have, on average, 30,000 trades taking place per day, so if for example your trade failed, help can be sought through our help center (the one you are viewing right now!), dedicated help forum or live support chat (if available). This is much more preferable than contacting us directly, which only serves to hinder our work.

Our staff do not wish to be personally contacted by any users. However, if you urgently need to contact us to disclose a security vulnerability or other critical issue(s) with the site, please email with the details and you should receive a response within a day.